By accessing and making a purchase from our site, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

  1. General Information

1.1 These terms and conditions apply to all users of this website, including without limitation users who are browsers, customers, merchants, and/or contributors of content.

1.2 The website is operated by Brownings the Bakers, with our registered office at Unit 1 , Bonnyton Industrial Estate, Munro Place, Kilmarnock, KA1 2NP. Throughout the site, the terms “we,” “us,” and “our” refer to Brownings the Bakers.

  1. Products and Availability

2.1 All products offered on our website are subject to availability. We reserve the right to discontinue any product at any time.

2.2 Our baked goods are made fresh to order. While we take every care to ensure product descriptions, images, and pricing are accurate, slight variations in appearance may occur due to the artisanal nature of our products.

2.3 Please note that all our products are perishable and have a limited shelf life. The expiration dates will be clearly marked on each item.

  1. Ordering and Payment

3.1 By placing an order on our website, you are making an offer to purchase goods subject to these terms and conditions.

3.2 All orders are subject to acceptance. We may decline an order for any reason, including but not limited to product availability, errors in pricing or product information, or issues identified with your payment.

3.3 Prices displayed on our website are in GBP and include applicable taxes unless stated otherwise. Payment must be made at the point of order, using one of the payment methods available on our website.

  1. Delivery

4.1 We aim to deliver your items on the specified date chosen at checkout. However, delivery times may vary due to circumstances beyond our control.

4.2 Delivery is available to selected locations as specified during the ordering process. Any applicable delivery charges will be clearly displayed at checkout.

  1. Returns and Refunds

5.1 Perishable Goods: Due to the nature of our products, we cannot accept returns or exchanges. All sales are final.

5.2 If you receive an incorrect or damaged item, please contact us within 24 hours of delivery at admin@browningsbakers.com with your order details and photos of the issue. We will do our best to resolve the matter swiftly, either by offering a replacement or a refund at our discretion.

  1. Cancellation Policy

6.1 As our products are made to order, cancellations are only accepted within 24 hours of placing your order. After this period, we cannot process cancellations, and the order will be fulfilled as agreed.

  1. Allergies and Dietary Information

7.1 We take allergies seriously. Allergen information is provided for each product. However, please be aware that our bakery handles most allergens. Cross-contamination is possible despite our best efforts. Ingredient and allergen information is provided on our website but all customers should refer to product packaging they receive to check this.

  1. Limitation of Liability

8.1 We strive to provide a high-quality service, but we do not guarantee that our website will always be available, error-free, or meet your expectations.

8.2 To the extent permitted by law, Brownings the Bakers shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or purchase of our products.

  1. Changes to Terms and Conditions

9.1 We reserve the right to update or modify these terms at any time. Any changes will be effective immediately upon posting to the website. It is your responsibility to review these terms periodically.

  1. Contact Information

If you have any questions or concerns about these terms, please contact us at:

Brownings the Bakers

Bonnyton Industrial Estate, Munro Place, Kilmarnock, KA1 2NP

01563 522685

admin@browningsbakers.com